Temporarily Halt Utility Provider Disconnections for Nonpayment

Temporarily Halt Utility Provider Disconnections for Nonpayment

Due to the outcomes of the COVID-19 situation, we realize that some customers are involved about being in a position to make their energy re payments. Our Utility customer support Division is supplying customer care and re payment choices to help energy clients navigate these challenging times.

We recently applied some modifications to be sure our clients’ resources aren’t interrupted. Please review the changes that are implemented choices for making re re payments, just how to contact our staff and choices for asking for solution remotely. The data contains solutions which can be now available, but could additionally be useful in the years ahead.

We also included the telephone figures for a number of assistance that is local if you need to talk about your bank account together with them.

IMPLEMENTED CHANGES:

To supply relief if you are maybe maybe perhaps not presently in a position to pay money for energy solutions, you will have a freeze that is temporary energy disconnects for non-payment of services until further notice.

Domestic Bill Payment Arrangements

Besides the freeze on energy disconnects, we ask that any consumer needing assistance spending their household bill to please phone 512.393.8383 to demand re payment arrangements or re payment extensions.

Domestic Bill Late Costs

Belated charges for bills happen suspended for the rest of 2020, until 31, 2020 december. A fee that is late waiver form is not any much much longer required.

Us, we can assist in arranging payment plans that provide a longer time period for utility payments click to find out more to be made if you contact. The Utility customer support Staff may be reached at 512-393-8383 to talk about a payment that is possible or expansion when it’s needed.

COVID-19 Reaction: Customer Payment and Services Alternatives

Remote Payment Alternatives:

Energy Online Alternatives:

Re Re Payments

Techniques

Email Messages:

Automated Mobile Line: 512 393-8333

eBOX – Pay straight from your own bank/credit union

By Mail: 636 E. Hopkins San Marcos, TX 78666

Walk-up Service:

HEB Company Centers:

  • 641 E. Hopkins
    • 11 a.m. – 5 p.m. Monday – Saturday
  • 200 W. Hopkins
    • 10 a.m. – 7 p.m., Monday – Friday
    • 11 a.m. – 5 p.m., Saturday – Sunday

Additional Consumer Services offered to clients:

  • Senior Penalty Exemptions (clients over 60 years)
  • Automated Recurring Payments (Credit/Debit Cards or Checking Account)
    • To join up, just click here.
    • To find out more, follow this link.
  • Contact our staff by e-mail
    • Electronic Bill (Paperless Bill) or
    • E-mail request to Utility_Billing@sanmarcostx.gov
  • Budget Billing: the program is a month-to-month set quantity according to past 12-month bill history

Utility Assistance Agencies:

  • Community Action, Inc of Central Texas 512.392.1161
  • St. Vincent De Paul 512.353.7394
  • Southside Community Center 512.392.6694
  • Salvation Army 512.754.8541

Remain Vigilant about Potential Fraud

Some clients could be the victim of phone or e-mail frauds, specially through the crisis that is COVID-19. We urge you to definitely stay vigilant and aware of the prospective for folks to get one to send them cash or present cards, or supply them with your individual information.

Typical Sense Steps to Avoiding Scams

Your San Marcos Utility Billing Center will never ever phone you asking for private information. Then terminate the call immediately if you suspect the call is not legitimate, take note of the number.

We try not to phone clients after normal company hours or on weekends.

Our company is currently maybe maybe not disconnecting resources. In the event that you get a call demanding re payment or suggesting they will certainly shut your services off, be sure to end the phone call instantly.